Wordtranslation
Vita
12. Complaints

The finished translation will be carefully checked by the contractor for completeness and data format, as well as for other visible deficiencies, and will then be transmitted to the customer. If, within 5 days, the customer does not raise any objections - with the notice period beginning with expiry of the day on which the translation is verifiably transmitted to the customer (proof of transmission, etc. with reference to CET), the translation is deemed to be approved. In this case, the customer waives all claims to which he could be entitled due to deficiencies in the transmission.

Deficiencies must be described as accurately as possible and must be notified to the contractor in writing. The customer will, at the same time, give notification of the period within which the deficiencies are to be rectified. The contractor will then arrange for rectification of the deficiencies within the stated period, provided that this is a reasonable period.

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